Refund Policy

Final Sale & No Returns Policy

All Sales Final. Proof Required. Mutual Respect Guaranteed.
No Returns – No Exceptions (Unless Privately Agreed Upon)
All purchases are considered final. Returns are not accepted, including for:
- Buyer’s remorse
- Incompatibility
- Post-purchase concerns

If a seller chooses to make an exception, it is handled privately and directly between buyer and seller, without platform involvement. This ensures flexibility without altering the platform's core policy.
Item Verification – Responsibility by Type
Each item must be accurately represented. The burden of due diligence lies with both parties prior to purchase. Here’s how:
New Items (Factory Sealed)
- Sellers must show the original manufacturer seal clearly on video.
- Seller is not responsible for the item's functionality or the manufacturer’s specs.
- If the product does not operate as expected, buyers must contact the manufacturer directly for support or warranty resolution.
- Sellers are only responsible for confirming the product was sealed and untampered with at time of shipment.
Used / Working Items
- Sellers must show the item operating on video in the condition described.
- Buyers are strongly encouraged to ask detailed questions and request additional video or photos before purchasing.
- After purchase, the item is not eligible for return, regardless of condition upon arrival, unless the seller chooses to make an exception privately.
Parts-Only / Non-Working Items
- Sellers must clearly state the item is for parts, not working, or untested.
- Condition must be shown accurately in photos and/or video.
- Buyers may and should ask questions, request images, or seek clarifications before buying.
- After payment, the sale is final, with no return unless a private exception is granted.
Order Cancellations (Before Shipping)
- Once payment is processed, buyers may request a cancellation, but:
- Sellers have the right to accept or deny the request for any reason.
- If denied, the seller is still obligated to ship the item per the original agreement and platform rules.
Tamper-Proof Shipping Protocol
Sellers must submit a single, unedited video showing:
1. Item condition (as above)
2. Secure packing in the final shipping container
3. Application of:
- A custom watermark sticker or tamper-evident seal across tape seams, or
- A handwritten code across tape and box, visible on camera
4. Labeling and full-package view (all sides)
5. Optional for extra protection: Continue recording through carrier handoff or drop-off, with label visible for verification.
Lost or Undelivered Package Policy
1. Responsibility is Based on Shipping Type:
- If buyer selected and paid for shipping, the seller must file the carrier claim.
- If the seller offered free or flat-rate shipping, the buyer must file the claim.

2. Exception: If Video Proof Is Incomplete or Tracking Is Invalid
- If the seller did not follow the packing protocol or cannot provide full proof, the seller is responsible for refund or replacement.
- If tracking never shows the item in transit, the seller is responsible.

3. Claim Process Rules:
- Buyer must notify the seller within 7 calendar days of the estimated delivery date.
- Both parties agree to cooperate fully in submitting claims to the shipping carrier.

4. Final Resolution:
- If the carrier approves the claim, reimbursement is handled per carrier policy.
- If the claim is denied and both parties followed protocol, the platform (or seller) will determine next steps at their discretion.
Disputes & Evidence
Disputes will be reviewed based on:
- The seller’s tamper-proof video submission
- Any buyer documentation or delivery photos
- Carrier tracking records

If a package appears tampered with or resealed, the buyer must document this immediately upon delivery.